Terms of Service
1. Purpose
These Terms of Service govern access to and use of the website romanceinroom.com, as well as the offering and sale of products and/or services associated with our 18+ Sex Shop.
2. Website Owner Identification
Owner: Lucilia Rodrigues Domingues Nunes
Address: Rua Capitão Tavares Dias nº9, 3100-442 Pombal, Portugal
Tax Identification (NIF): 129505846
Contacts: support@romanceinroom.com | +351 914 764 120
3. Access Conditions
- The user must be 18 years or older
- The user agrees to provide truthful and complete information
- Use of the website for illegal purposes or that violate third-party rights is prohibited
4. Description of Products and/or Services
The website provides products and/or services intended exclusively for adults (18+), including, among others:
- Adult products organized by categories, with description, price and availability
- Purchase support features (e.g., cart, wishlist, user account, order history)
- Order processing, invoicing and shipment with discreet packaging
Images are for illustration purposes only. The characteristics and information of each product/service are available on the respective page.
5. Prices and Payments
- Prices are displayed in EUR and include VAT at the applicable legal rate unless stated otherwise
- Available payment methods are displayed at checkout
- We reserve the right to change prices, stock and commercial conditions without prior notice, without prejudice to orders already confirmed
6. Purchase Conditions
- Submitting an order constitutes an offer to purchase
- An order is deemed accepted after confirmation and payment validation, when applicable
- We may refuse orders due to unavailability, obvious pricing/description errors, payment issues or suspected fraud
7. Shipping, Delivery, Exchanges and Returns
7.1 Shipping and Delivery
- Orders are shipped discreetly
- Delivery times are estimates and may vary depending on carrier/destination
- We are not responsible for delays attributable to third parties (e.g., carriers, customs, force majeure)
7.2 Exchanges and Returns
Without prejudice to the consumer's statutory rights, exchanges/returns are subject to the following conditions:
- The consumer has 14 days to exercise the right of withdrawal, under applicable law
- For hygiene and health protection reasons, sealed products may not be returned once opened, when applicable
- To start an exchange/return, the user must contact us in advance using the contacts above
8. Arbitration / Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution entity (ADR). For more information, you may consult the Portuguese consumer portal or a competent arbitration entity.
9. Data Protection
Personal data processing is carried out in accordance with our Privacy Policy and applicable law, including the GDPR.
10. Contact
Email: support@romanceinroom.com
Phone: +351 914 764 120
By using this website, the user declares that they have read, understood and accept the Privacy Policy and Terms of Service.